While in the hospital I received many samples of baby essentials – diapers, binkies, soap, wipes, etc. One of the things I received was a sample of Dreft baby detergent. I had already started using Dreft so I was happy to get the coupon – until I saw it had expired 9-30-04!
So I hopped online and went to their website. My thinking was that if I sent them a nice email they would send me another coupon. I know, I know… Sometimes I am just too idealistic for my own good.
So I wrote:
It was great to receive a sample of your product in the hospital when I had my first baby a few weeks ago. Unfortunately, the coupon with it expired 9-30-04. I know the coupon is not good. Is the sample still safe to use?
The hospital was (name of hospital and location).
Today I received the following reply:
Thank you for sharing your disappointment with our product. Our goal is to produce high quality products that consistently delight our consumers and I’m sorry this wasn’t your experience. Please be assured I’m sharing your comments with the rest of our team.
Thanks again for writing.
So I wrote back:
Dear Dreft/Proctor and Gamble,
Thank you very much for your automated, prewritten reply that had absolutely nothing to do with my question. It certainly makes me feel like your company cares about its consumers when you take the time to send me an irrelevant answer to my question when I have taken the time to visit your website, find out how to contact you, write a letter and then read a reply.
You can be sure I will share this experience with the 2,500 women who visit my blog each week.
I haven’t heard back yet, but I’ll let you know if I get any kind of answer. 🙂